Technosolutionism and the empatethic medical chatbot
Recently, a number of studies have shown that chatbots are outperforming healthcare professionals when it comes to empathy (Ayers et al., 2023; Lenharo, 2024). This is remarkable for at least two reasons. First, insofar as empathy is broadly recognized as a core value of good healthcare (Kim et al., 2004). Second, because empathy has typically been considered an essentially human quality, whereby the promise of technology in healthcare, including most recently AI, has been to free up healthcare professionals to do what they are good at: providing empathetic care (Topol, 2019).